Refund policy

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Refund Policy 🌿

United States Return / Refund Policy

Because every Mama Plants product is printed especially for you after your order is placed, we do not accept routine returns or exchanges for incorrect size or color selections or for changes of mind. If an item arrives damaged, defective, misprinted, or incorrect, contact us within 30 days of delivery so we can review the issue.

30-Day Defect Guarantee

If your item arrives damaged, defective, misprinted, or incorrect, contact us within 30 days of delivery. After review, we will offer an eligible replacement or refund, as appropriate.
Contact us before mailing anything back. Include clear photos of the item and the problem. A physical return is usually not required, and an unapproved return may not be eligible for reimbursement.

If you ordered the wrong size or color, or changed your mind

Because every item is printed specifically after your order is placed, Mama Plants does not offer returns, exchanges, or free replacements when the wrong size or color was selected or when a customer changes their mind.
We do not accept routine returns or exchanges for these non-defective made-to-order items.
If you need help choosing a size before ordering, contact us at hello@mamaplants.com. Please review the size chart carefully because each item is produced specifically for your order.
This limitation does not affect any rights that cannot be waived under applicable law.

Large orders and special considerations

Please contact hello@mamaplants.com before placing a large or special-order purchase if you have questions about sizing, colors, or design placement.
Large and special-order purchases remain made to order and follow this policy unless Mama Plants agrees to different terms in writing before the order is placed.

Shipping costs and returned packages

Original shipping charges are not refundable for an incorrect address, missed delivery, or change of mind. If a package is returned because the address entered at checkout was incomplete or incorrect, additional production or shipping charges may apply before it can be sent again.

Cancellations

All Mama Plants products are made to order. If your order has not entered production, we will do our best to cancel or update it. Once production begins, cancellation or changes may not be possible.
To request a cancellation or correction, email hello@mamaplants.com immediately with your order number. We cannot guarantee changes after the order enters production.

How to Report a Problem

Email hello@mamaplants.com with your order number, the item affected, and a brief description of the issue.
For damaged, defective, misprinted, or incorrect items, include clear photos showing the item and the problem. We may request additional photos if more than one item is affected.
We will review your claim and explain the approved replacement, refund, or other resolution. Do not return or mail the item unless we specifically instruct you to do so.

Refund Process

If a refund is approved, it will be issued to the original payment method. Your bank or payment provider may require additional time before the credit appears on your account.
Orders sent to an incorrect or incomplete address entered by the customer are not eligible for a free replacement or refund unless required by law. Additional production or shipping charges may apply to a reshipment.

Where We Ship
Mama Plants currently accepts and ships orders within the United States only. We hope to offer international shipping in the future.

We’re here to help! If you have questions, email hello@mamaplants.com.

Mama Plants Customer Care

Please do not mail an item to any return address unless Mama Plants Customer Care specifically instructs you to do so.

For the best long-term results (and a tee that stays soft for seasons to come), be sure to follow the washing and care instructions included with your purchase. 🌱